The Permanent Secretary of the Lagos State Motor Vehicle Administration Agency, MVAA, Mr. Abdul-Rasheed Muri-Okunola, has charged staff of the agency to recommit to a culture of digitization, operational efficiency, and organisational alignment as Lagos intensifies reforms within its transportation administration system.
Speaking at the opening of the MVAA 2025 Annual Management and Staff Retreat, Muri-Okunola said the agency is entering a defining phase of transformation that requires a workforce fully equipped, mentally and professionally, to support the State’s digitization agenda.
Delivering a keynote presentation titled “Driving Organizational Alignment: Seeing the Big Picture,” the Permanent Secretary noted that although MVAA has launched several innovative reforms, progress has often been slowed by internal resistance from individuals still accustomed to old administrative practices.
He stressed that the future of MVAA depends not only on technology but on the collective will of staff to adopt a change-ready mindset.
“Our vision is to position MVAA as the new face of public-sector digitization in Nigeria, the most efficient, transparent, and customer-focused vehicle registration authority in the country,” Muri-Okunola stated. “Mindset, not technology, is our greatest tool for transformation.”
Muri-Okunola outlined an ambitious set of 2026 projection benchmarks aimed at consolidating MVAA’s leadership in service delivery and revenue assurance.
These include: zero avoidable delays in processing and issuing driver’s licences and number plates; end-to-end digitization of major operational processes; expanded adoption of self-service platforms for residents.
Others are improved revenue assurance using technology-driven monitoring and stronger customer-focused service standards across all touchpoints
He emphasized that these targets are achievable only if staff align fully with the agency’s strategic direction, strengthen internal collaboration, and prioritise professionalism.
In his goodwill message, the Special Adviser to the Governor on Transportation, Hon. Sola Giwa, described MVAA as a critical interface between government and millions of Lagosians, urging staff to embrace continuous improvement and customer-centric operations.
Similarly, the Special Adviser on Taxation and Revenue, Mr. Abdulkabir Ogungbo, said rising public expectations for transparent and technology-driven services made the retreat’s theme; “Transforming Business Processes Through a Change-Ready Mindset”, especially timely.
He highlighted ongoing state-wide innovations such as the Lagos Revenue Portal (LRP), unified payer identity, and automation across MDAs, urging MVAA to accelerate digitization and reduce physical bottlenecks.