FirstBank, West Africa’s premier financial institution and leading provider of financial inclusion services, has introduced an advanced facial biometric technology on its mobile banking application, FirstMobile, as part of its continued efforts to deliver a seamless and secure digital banking experience.
The facial recognition feature allows customers to sign up and activate the FirstMobile app using only facial verification, enhancing ease of access while maintaining high-security standards. The technology includes advanced anti-spoof detection to safeguard customer accounts and prevent fraudulent access.
According to the bank, this innovation is designed to address a wide range of customer needs. It caters to new customers, diaspora users without physical bank cards, individuals with lost or expired cards, customers who have chosen not to use cards, and those facing card verification issues or limited access to their card details.
By enabling access without relying on traditional card credentials, the new feature ensures that users can perform essential banking activities such as fund transfers and bill payments with ease and reliability.
In addition to the facial biometric upgrade, FirstMobile now supports virtual credit cards for secure online shopping and offers customers the ability to activate physical credit cards instantly through the app. The platform also includes flexible salary advance options with a three-month repayment plan, along with several general enhancements aimed at improving user experience and performance.
Speaking on the development, Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division at FirstBank, said: “With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience. FirstBank is committed to innovative ways of delighting our customers so that they can carry out their transactions with no stress and with utmost convenience.”
Ezirim reaffirmed the bank’s dedication to meeting the demands of a rapidly evolving digital landscape. “We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to providing our customers with cutting-edge solutions that make banking simpler, faster, and more accessible. Our goal is to ensure that every interaction with FirstBank enhances customer satisfaction and builds long-lasting relationships,” he added.
FirstBank reiterated its commitment to deploying innovative solutions backed by secure technologies, as part of its broader strategy to empower customers and promote financial inclusion across Nigeria and beyond.